Order Process


Before you order please read the terms and conditions, so that you know exactly what I am offering, and what not.



If you are outside of the EU, please read the ‘orders outside of the EU’ page of this website before you order. 

Also, I can’t ship to all countries, please contact me to ask if I can ship to the country you are in.




This is how you order and receive a t2 Phase4 prosthesis


1. To order, Please send an e-mail including:

  • Your name (for our communication)
  • What you would like to order (a t2 Phase4 prosthesis)
  • If you are outside of the EU, please state that you have read and understand the new conditions for orders from outside the EU (read ‘international new’)
      • Official name and address for postage and receipts - don't forget to include the country.

      I'll respond with the current wait-time estimate, and information you need to complete your order.



      2. You pay the non-refundable down payment of 200€ (two hundred EURO) + % VAT where applicable

      You will receive the payment details along with your order number with the initial order-reply. For more info

      for information on VAT amounts see Pricing and Tax.



      3. I confirm your order via e-mail, with a receipt for your deposit and confirmation of the expected ship date for your prosthesis.



      4.  You choose your pigment.  

       

      Information and photos are on this site at pigments.


      If you are within the EU you may use the pigment service. See pigments


      Please e-mail me if you need additional help in choosing your colour.

       

      5. You e-mail me your pigment choice
      (If you used the pigment service, you also return the pigment samples to me according to instructions). See Pigments

       

      6. You’ll receive a final invoice with the remaining payment due date about 6 weeks before the estimated ship date for your prosthesis. I usually need full payment one month before posting your prosthesis. See Payment Methods


      If I don’t receive a response within 2 weeks of sending the invoice, I will cancel your order. (See section 7-9 Terms and Conditions)

       



      7. You’ll receive a receipt of full payment, and I will ask you to confirm your postage address (and telephone number if applicable. Phone numbers are needed for postage and customs paperwork for orders sent outside of the EU).


      8. When your prosthesis is ready to ship, I’ll e-mail you any necessary postage info including the tracking number so you can track the package online. See Postage.



      Please note: 
      The prostheses cannot be sold if returned, for this reason, I HAVE AN ABSOLUTE NO REFUNDS/NO RETURNS POLICY.