Repairs and replacement parts

The Phase5 is made of easy to replace parts.



t2 prosthesis are the result of years of research, feedback, experimentation - they are really well thought out devices. Please don’t just give up if something is not working how you had hoped. Contact me.

Also…

Please don’t take your prosthesis apart without instructions from me. It’s easy to do,  but very easy to do wrong.  

Repair emailing and replacement parts are always a priority. ca. 1-2 weeks for new parts to ship.


Please note: I no longer do the repairs. Too many prothesis are  lost in the mail while in route to me. Also, repairing takes  time = There’s no way for me to do repairs at a sustainable price.



The repair process


1. Report the problem to me via e-mail.
2.  I’ll ask questions and figure out what to do next.
3.  I walk you through the repair/ adjustment via e-mail.
Or
If you need a new part, or a ‚patch kit’,  you agree to the conditions here below , pay the fee (+ VAT if applicable + postage), and I send you the part (or patch kit) and easy to follow instructions (videos and text).
 


Parts and pricing


total cost for a replacement part, skin, or patch kit

you pay the price plus

1. VAT where applicable - see pricing and tax
2. Postage 
(Postage within the EU is currently 14 Euro and approx. 60 Euro to countries outside the EU -  more or less depending on the destination country).
for general info on postage, see postage


price per part

a pump  (with connections)  70Euro (seventy Euro)

an airshaft (and rest of penis internal) 120Euro (one hundred and twenty Euro)

an air-tube (with connections) 70 Euro (seventy Euro)



options for the skin

option 1.  patch kit - price range: 

40-60 Euro (The ‚kit’ will be individual to the patch needed.)

Patching is not hard to do, but there are several steps and it will take you some time and you’ll need a clean place to do it. You end up with a ‚scar‘ on the prosthesis (the patch looks a bit different and is less stretchy and is firmer than the surrounding skin). 

If you’re considering patching, I’ll go through the process with you in more detail before sending a kit.



option 2.  a new skin:

1160 Euro (one thousand one hundred and sixty Euro)




Conditions


Please don’t try to find a way to get parts and „build“ prostheses to sell them cheaper. That would really mess up my ability to track for durability.

and

There have always been companies that copy my work (with no thanks and no compensation). I still have a lot to do to reach the perfect prosthesis, and for that, I need honest feedback and to keep getting paid.



1. Your prosthesis has a 3-month guarantee time (details in terms and conditions). When under guarantee, replacement parts and skins (including postage) are free of charge.

2. New parts also have the 3-month guarantee. If you do not follow the instructions carefully while replacing the parts - damage is not under guarantee.

3. I sell the parts as replacement parts only. You can’t buy parts in advance. Making replacements parts in response to concrete problems lets me track damage and update the design. It also means that you receive the most advanced version, and that the part is compatible with the rest of your prosthesis.

4. Please be aware that the prosthesis will break down over time. At some point it will make more sense to buy a new prosthesis, rather than to replace a part. 


5. How patchable a hole is depends on its size shape and position, but also on how much the prosthesis has been worn, and on the person who has been wearing it. Oils from skin alter the silicone after awhile.
Keeping the prosthesis clean helps keep the silicone consistent, but the silicone is also affected by each individual persons chemical make-up.


6. When parts get older, they rip more easily. If you buy replacement parts, and damage other parts while replacing parts - the other parts are not under guarantee. I’ve put a lot of work into making it easy to replace parts without causing damage. I can’t offer replacement parts if I try to guarantee too much.