Order Process


Before you order please read the terms and conditions, so that you know exactly what I am offering, and what not.



1. To order, Please send an e-mail including:

  • your name
  • the prosthesis you would like to order (Phase4 or Simple)
  • postage information for the pigments:

    -name and address - don't forget to include the country.

  • -if you are outside of Germany,  I also need your phone number and e-mail address to generate the postage label

I'll respond with the current wait-time estimate, and information you need to complete your order.



2. You pay the non-refundable down payment of  200€ (two hundred EURO) + 7% VST where applicable

I suggest using Paypal, as it is so fast. You will receive the Paypal payment address along with your order number with the initial order-reply. for more info see Pricing

see Payment Methods



3. I confirm your order via e-mail, with a receipt for your deposit and confirmation of the expected ship date for your prosthesis.


4. I then mail the pigment samples to you, along with instructions for choosing your pigment. The pigment samples go to the postage address you have written in your initial e-mail. 
 

5. You choose your pigment, e-mail me your choice, and return the pigment samples kit. Please e-mail me if you need additional help in choosing your colour. see Pigments

 
6. You’ll receive a final invoice with the remaining payment due date about 6 weeks before the estimated ship date for your prosthesis. I usually need full payment one month before posting your prosthesis.see Payment Methods

If I don’t receive a response within 2 weeks of sending the invoice, I will cancel your order. (see section 7-9 Terms and Conditions)

 


7. You’ll receive a receipt of full payment, and I will ask you to confirm your postage address (and telephone number if applicable. Phone numbers are needed for postage and customs paperwork for orders sent outside of the EU).


8. When your prosthesis is ready to ship, I’ll e-mail you any necessary postage info including the tracking number so you can track the package online. See Postage.



Please note: 
The prostheses cannot be sold if returned, for this reason, I HAVE AN ABSOLUTE NO REFUNDS/NO RETURNS POLICY