Postage

for prostheses, for information on pigment service see pigments



All prostheses are shipped from Germany.



Postage is included in the price to receive a prosthesis.




Postage Service specifics

Deutsche Post or DHL

Insured against damage or loss

Online tracking service

Delivery with signature only (must be signed for by you or by a person you have designated as your signee. Name on package and identification must match)

Delivered to a street address, PO boxes are not accepted.

Orders sent outside of Europe are sent with a customs declaration and a commercial invoice.

Depending on destination, usually takes a few days to 2 weeks. 

 



Package labeling/ discretion

All packages are sent in plain brown boxes.


Orders sent within the EU:   Your package will not go through customs. It is sent like a domestic order. = No description or labeling on or in the package




Orders sent to countries outside the EU:   



The customs declaration and commercial invoice will be on the box and will include the price paid (minus project fees where applicable), the international customs code for prosthetic limbs in general, and the following description written in English:

External non-implantable silicone prosthetic limb. Molded silicone.



Taxes and Fees


Orders sent within the EU:

7%Value Added Tax (MwSt) will be added to your deposit fee and to your final invoice from me. I must collect those fees and pass them onto Germany. Your package will not go through customs and you will not be charged any additional taxes or fees.




Orders send outside the EU:

Orders shipped outside the EU will pass through customs and are subject to your countries import duties, taxes, and custom processing fees.


A customs invoice will arrive with your parcel or may follow in the mail. You may need to pay upon receipt of parcel.

 

Please be aware of Local Taxes and fees Pricing and Tax

t2 prosthetics is unable to provide estimates for customs fees. For information, please check with your local customs office.



t2 prosthetics takes no responsibility for customs duties, country specific taxes orders, and fees. These fees will not be included in your invoice from t2 prosthetics. You are responsible for paying these additional - country specific- fees.

 

 

 

Customs 


Orders sent within the EU:  Your package will not go through customs, no postage authority has the right to ask you what is in the package.




Orders sent outside the EU:   Your package will pass through customs, and you may be contacted before clearance.

 

All packages are labeled in accordance with all known import/export laws to facilitate safe and problem free arrival.

 

Please be aware that, there is no privacy with customs. Packages may be opened or scanned. You may be asked to answer specific questions. t2 prosthetics cannot provide legal advise as to which questions you are required to answer, or any other legal issue. t2 prosthetics wants the customs process to be simple and uneventful. Please contact us if you experience any problems, so that we can gather information and make adjustments where possible.

 


Please contact me if your prosthesis is currently being held at customs and you need help or additional information from me.


Note:  Some countries do not allow the import of these prosthesis or charge extremely high fees. Please contact me if you would like to know if I have can send to yours.