for prostheses, for information on pigment service see pigments
All prostheses are shipped from Germany.
Postage is included in the price to receive a prosthesis.
Postage Service specifics
• Deutsche Post or DHL
• Insured against damage or loss
• Online tracking service
• Delivery with signature only (must be signed for by you or by a person you have designated as your signee. Name on package and identification must match)
• Delivered to a street address, PO boxes are not accepted.
• Orders sent outside of Europe are sent with a customs declaration and a commercial invoice.
• Depending on destination, usually takes a few days to 2 weeks.
Package labeling/ discretion
All packages are sent in plain brown boxes.
Orders sent within the EU: Your package does not go through
customs. It is sent like a domestic order. = No description or labeling on or
in the package = no-one needs to know what is in the box.
Orders sent to countries outside the EU:
The customs declaration and commercial invoice will be on the box and will include the price paid (minus project fees where applicable), the international customs code for prosthetic limbs in general, and the following description written in English:
External non-implantable silicone prosthetic limb. Molded silicone.
Taxes and Fees
Orders sent within the EU:
7%Value Added Tax (MwSt) will be added to your deposit fee and to your final invoice from me. I must collect those fees and pass them onto Germany. Your package will not go through customs and you will not be charged any additional taxes or fees.
Orders sent outside the EU:
A customs invoice will arrive with your parcel or may follow in the mail. You may need to pay upon receipt of parcel.
Please be aware of Local Taxes and
fees Pricing and Tax
t2 prosthetics is
unable to provide estimates for customs fees. For information, please check
with your local customs office.
t2 prosthetics takes no responsibility for customs duties, country specific taxes orders, and fees. These fees will not be included in your invoice from t2 prosthetics. You are responsible for paying these additional - country specific- fees.
Orders sent within the EU: Your package will not go through customs, no postage authority has the right to ask you what is in the package.
Orders sent outside the EU: Your package will pass through customs, and you may be contacted before clearance.
All packages are labeled in accordance with all known import/export laws to facilitate safe and problem free arrival.
Please be aware that, there is no privacy with customs. Packages may be opened or scanned. You may be asked to answer specific questions. t2 prosthetics cannot provide legal advice as to which questions you are required to answer, or any other legal issue.
t2 prosthetics wants the customs process to be simple and uneventful. Please contact me if you experience any problems, so that we can gather information and make adjustments where possible.
Please contact me if your prosthesis is currently being held at customs and you need help or additional information from me.
Note: Some countries do not allow the import of these prosthesis or charge extremely high fees. Please contact me if you would like to know if I have can send to yours.