Terms and Conditions
1. Project concept
2. Contacting t2 prosthetics
3. No-Refund-No Returns Policy
4. Choice of customers
5. The Deposit
6. Wait times
7. Final payment / Cancelations
12. Repair Policy
13. Limited Warranty
14. 90-day product guarantee
1. Project Concept
t2 prosthetics has always been and will continue to be far above all others in function, comfort, and realism.
-- Still, the perfect prosthesis does not yet exist
creating the perfect prosthesis is what this project is all about.
This is not a business producing products for profit, it is a design project.
If you order a Phase3 prosthesis, you are a project collaborator - Your payment goes towards the project, not simply your prosthesis.
There is always a long wait-list and my main interest is furthering the design.
Please order only if you are interested and willing to be part of the design project (ie: give constructive feedback, report problems, and be patient when something goes wrong).
2. Contacting t2 prosthetics
All contact is through e-mail. I do my best to answer all e-mails within 3 days of reception. I don’t have the capacity to accept visitors to the workshop, or phone calls.
3. No-Refund-No Returns Policy
The prostheses cannot be sold if returned, for this reason, I HAVE AN ABSOLUTE NO REFUNDS/NO RETURNS POLICY.
4. Choice of clients
t2 prosthetics reserves the right to choose its clients. I am under no obligation to make a prosthetic for any specific person. If at any point during the order process I wish to cancel an order, I may do so. The deposit will be refunded, but costs incurred will be deducted from the deposit paid (this may be the entire deposit amount).
Please note: I would only do that in extreme circumstances. Since I began selling the Phase1 in January 2005, I remember cancelling one order under this clause.
5. The Deposit
An order is confirmed when t2 prosthetics has confirmed receipt of the deposit in the amount specified on the website.
The deposit is non-refundable.
6. Wait times
Current wait time estimates are always available through e-mail.
Please be aware that I cannot guarantee wait times prior to order as I have no way of knowing how many orders I will receive at any given time.
When your order is confirmed, I confirm your scheduled ship date.
Actual ship date may be a bit later as it is not possible to guarantee the timeline so long in advance.
7. Final payment / Cancellations
I will send you a payment invoice for final payment about 6 weeks before your prosthesis due date. I need to have received payment in full one month before posting your prosthesis.
If I don’t receive a response (payment or request for a hold) I will cancel your order.
You will not receive a re-fund for the deposit if your order is cancelled because you did not respond to the invoice.
If you choose to cancel your order, you
may do so via e-mail at any time before sending the final payment.
The deposit however, is non-refundable: If you cancel your order, you do not
get the deposit back.
To place your order on hold, send me an e-mail stating you wish to place your order on hold. This e-mail must be received and confirmed by t2 prosthetics.
The order hold must be received - at the very latest - two weeks after I have sent the final invoice for your prosthesis (one month before the scheduled prosthesis ship date).
If you place your order on hold, your ship date will be re-scheduled. The date will be the earliest available according to current t2 prosthetics production schedule. You will receive a reminder 6 weeks before the new estimated ship date. You then have the option to request a second hold, in which case the process will repeat as above, or to pay the final payment and receive your prosthesis as scheduled.
If, you need a third hold, your deposit will remain as a deposit towards your order, but you will be required to wait for a due date as if it is a new order (the entire wait-time for new orders). there is no 4th hold option: after 3 holds, your order will be cancelled if not completed (paid for in full).
While your order is on hold, it is your responsibility to inform t2 prosthetics of any changes to the e-mail address I have on file as your contact address. If I am unable to inform you of updates to your order through the e-mail address I have on file, this may result in cancellation of your order.
A hold placed for a Phase3 order is only good so long as the Phase3 is being produced: If you do not complete your order in the time period where t2 prosthetics is producing the Phase3 version of the prosthesis, your order will be void: your order will not carry over to the Phase4.
I reserve the right to change the price to receive a prosthesis and the amount of deposit needed. If and when such changes are made, the changes will be visible on the website.
For current information see pricing
Client and contact privacy
Your personal information is kept in strict confidence.
The following have access relevant to their services: website and e-mail hosting, postage, bank, Paypal, bookkeeping.
In accordance with German business and consumer laws, I may be required at some point to show tax relevant records and paperwork to the Bureau of Finance (Finanzamt).
Please feel free to write reviews, tell others about your prosthesis or experience with t2 prosthetics. I ask you to do so with respect to the project, prostheses, and other people who consider their prostheses as part of their body.
Respect for clients needs is central to t2 prosthetics. Due to the nature of the prostheses many prefer privacy, and we would like to encourage you to use discretion as well.
Aside from the website, t2 prosthetics does not:
• Display photos or descriptions for the public
• Display prostheses at public venues*
• Prostheses are not available in retail venues
* At the Philadelphia Trans Health Conference June 2014, Simple prostheses were displayed to conference participants. Phase3’s were displayed to individuals upon specific request.
12. Repair Policy (Phase3 prostheses*)
for new prostheses, please see the 90-day guarantee here below
In case of problems: Please e-mail me and explain the problem.
Most problems can be resolved through e-mail. Please keep up the communication, if you fail to respond to my e-mails within a reasonable time-frame, I will consider the issue resolved.
If the problem can’t be fixed through e-mail, the prosthesis may need to be returned for repair, and you will need to pay for repair time and replacement parts.
I will not accept prostheses without prior consultation: Prostheses returned without my ok and instructions will not be accepted and will be returned unopened to sender.
Please note: There is no guarantee that your prosthesis can be repaired, you may need to buy a new one (Each prosthesis has a 3 month guarantee as outlined here below).
When possible, the order wait time will be shortened for replacements.
*Simple prosthesis generally cannot be repaired, at the same time, they are very unlikely to need any repair.
13. Limited Warranty
What's not guaranteed
- No guarantee that the prosthesis will reduce or ease your personal genital disphoria.
- No guarantee that the knob will work for you (it may not be intense enough, it may be too intense).
- No guarantee on colour satisfaction, you choose the colour from the pigment samples. The final colour will be as close to the pigment sample as possible, slight variations may occur.
- No guarantee that the adhesive will bond the prosthesis to your skin. (Please read the adhesive information carefully)
- No guarantee that the prosthesis will stay attached for any specific length of time or situation. (Please read the adhesive information carefully)
- No guarantee on how long it will take you to pump to erection. The time estimate on the website is an estimate based on trials and is an estimate only.
- No guarantee on life expectancy for your prosthetic after the 90-day product guarantee as outlined here below.
- No guarantee that we are able to repair your prosthesis if broken or damaged. (Please see repair policy above)
What is guaranteed
- Each prosthesis is checked for faults and tested for function before leaving the workshop.
- The pumping and release mechanism function correctly, if not I will replace or repair the prosthesis under the terms of the 3 month limited guarantee. (See below)
- The pumping time estimates quoted on the website are true estimates based on results from t2 prosthetics testing.
- All photos and videos are real and unaltered.
- The colour has been matched to your chosen pigment sample to best of my ability.
- The adhesive bond time estimates quoted on the website are true estimates based on results from t2 prosthetics testing, by people with whom medical adhesive functions as intended. (Please read the adhesive information carefully)
- The prosthesis is designed to stay attached to the body, with the use of silicone based medical adhesive. If silicone based medical adhesive is used as directed by t2 prosthetics and the adhesive company, and the bond fails, the failure is due to the adhesive, and not the design of the prosthesis.
- The descriptions on the website are accurate and not exaggerated.
- Testimonials are the words of t2 prosthetics customers and do not constitute a guarantee, they are real testimonials from real clients.
14. 90-day product guarantee
When you order a prosthesis from t2 prosthetics, you are part of a project. I am doing all I can to increase durability, comfort, ease of function and improve aesthetics in male genital prostheses.
The Phase_ prostheses are the design project, therefore the design is not constant. New changes don't always work. Please be prepared to contact me if problems arise, to encounter frustration if something does not work as planned, to work with me and to be patient.
Communication over problems encountered with the prostheses is essential for the t2 prosthetics project as it lets me know where to improve on the design.
- All prostheses are marked and photographed for t2 prosthetics records.
- The guarantee is for the original owner only.
the guarantee period, I will repair or replace a faulty or damaged prosthesis under the terms outlined here below.
After the guarantee period, repair and replacement fees
apply (see repair policy in terms and conditions)
The guarantee is void if you do not comply with the following:
- Read, and follow the instructions sent with your prosthesis, or on the links supplied for the purpose of instruction, proper use, and care of the prosthesis.
- Inform me as soon as possible in case of problems or questions in order to avoid or decrease potential damage to the prosthesis.
- Keep your prosthesis clean, as dirt and grime will greatly decrease the life of the prosthesis, (as well as alter the colour).
- Do not use any cleaning method or substance which is not recommended by t2 prosthetics, as they may harm and shorten the life of the prosthesis.
- Keep your prosthesis safe and away from sharp objects, chemical substances or other obvious dangers to the prosthesis, as they may damage the prosthesis.
- Use the prosthetic for intended use only: prosthetic male genitals.
- Use only silicone based medical adhesive: only on the attachment plates and only as instructed, as other products and methods may damage the prosthesis.
- The outer ‚skin’ of the prosthesis If through normal use and care as outlined above, the prosthesis skin develops a hole or rip within the first 90 days after receipt, t2 prosthetics will replace the skin. The guarantee exclusively covers damage or fault beyond normal wear and tear: holes and rips due to production failure. Colour changes or other signs of use and wear are not under guarantee.
In addition to the points noted above, failure to comply with the following voids the guarantee:
The Attachment Plate
- The attachment plate may need to be periodically cleared of adhesive. This can be done best by cutting the adhesive off with scissors. This must be done carefully. If unsure of how to do this, contact t2 prosthetics. I will explain the process. Cuts or rips to the attachment area/plate caused by improper adhesive removal are not covered under the guarantee.
- Use adhesives as directed by t2 prosthetics. Damage caused by adhesive or glue is not covered under guarantee. (Silicone based medical adhesive will not damage your prosthetic, many other glues and adhesives will.)
The skin (aside from the plate)
- You are responsible for keeping your prosthetic clean, damage to the skin resulting from improper cleaning are not covered under the guarantee.
- Colour is not under guarantee. The best way to keep the colour as it is when purchased, is to keep it clean. (The best way to keep it clean is to wash regularly with hair shampoo (not baby shampoo, not conditioner, regular hair shampoo)
- If you choose to wear a harness or to attach the prosthesis with a method other than adhering it to your skin with medical adhesive or alternatives outlined on this website: rips or holes formed in the skin of the prosthesis due to contact with the harness or holder are not covered under guarantee.
- You are responsible for keeping the inside of the skin clean and free of foreign objects.
- The guarantee does not cover damage due to any objects inserted or pumped or placed into the prosthesis. Never insert anything (except lubricant, and lubricant only as instructed, and for the Simple + STP - the STP supplied with your prosthesis) into your prosthesis.
The Internal Parts
Pump and internal mechanism (Phase3 only)
The pumping mechanism is made up of several parts all of which
must function in order for the pumping mechanism to function correctly. If
through normal use, damage to internal parts results in inability to pump to
erection, hold an erection, or release and erection, within the first 90 days
after receipt, t2 prosthetics will repair and/or replace the damaged or faulty
- The prosthesis is designed to hold enough air to form and sustain a firm erection for a comfortable length of time. Pumping too much air into the prosthesis may damage the prosthesis. Pump as instructed in the instructions you receive from t2 prosthetics, and never attempt to pump with an external pump. Damage to the prosthesis due to over pumping or attempting to pump with an external pump is not covered under the guarantee. If you are unsure as to how much air is too much, please contact us.
- You are responsible for keeping the internal mechanism clean and free of foreign objects.
- The guarantee does not cover damage due to any objects inserted or pumped or placed into the prosthesis. Never insert anything into the pump mechanism or related parts of your prosthesis.
If during the first 90 days after receipt, you find your prosthesis to be faulty or damaged under the terms of the guarantee, please e-mail me and outline the problem.
Resolving the issue, repair or replacement of your prosthesis will be a top priority.
If you fail to respond to my e-mails within a reasonable time-frame, I will consider the issue resolved. (If that happens after the guarantee period, you will have lost your chance for repair or replacement free of charge.)
If the problem can’t be fixed through e-mail, and the prosthetic needs to be returned for repair, I will give you postage instructions. Return postage must be done as instructed by me.
Prosthetics returned for repair without consultation and an ok from me, will not be accepted and will be returned unopened to you, and t2 prosthetics will take no responsibility for loss or damage to prostheses during postage.
15. DisclaimersIn the following disclaimers, ‘the customer’/ ‘owner’ 'client' 'tester' and/or ‘wearer of the Phase3 prosthesis’ is hereby referred to as ‘you’. t2 prosthetics, and everyone at t2 prosthetics is referred to as ‘us’ ‘we’ ‘t2 prosthetics’.
General Liability Terms
- t2 prosthetics takes no responsibility for prosthesis not directly received from t2 prosthetics. Service, guarantee, repairs, are for the original owner only.
- The prosthesis are produced and sold for people on the trans male spectrum, intersex people and other men born with atypical male genitalia who wish to decrease genital dysphoria. A person who purchases a prosthesis for any other reasons has done so under false pretense and has no entitlement to any claims to guarantees, services from t2 prosthetics, legal proceedings against t2 prosthetics for any reason relating to the product, purchase, or service.
Realism and camouflage
- If you shower naked in a public shower, expect others to notice your prosthesis.
- Sexual partners will know that it is a prosthesis.
- Doctors who touch the prosthesis through clothing may know that it is a prosthesis.
- If you enter an airport body scanner while wearing the prosthesis, the prosthesis will most likely be noticed
- The attachment plate is likely to be seen and felt by anyone who sees you naked or touches the attachment plate.
- The colour will not match your skin colour exactly, and will vary according to lighting (sunlight, inside lights, shadow)
- The prosthesis does not look like the natural body part under close scrutiny.
- The prosthesis does not feel like the natural body part under close scrutiny.
Comfort and function
- If you glue the prosthesis to the body, anything glued on may unglue.
- The erection is not spontaneous, you must pump the ball with one hand to create an erection. The pumping takes some concentration.
- The intensity of the physical sensation brought on by the knob is different for everyone. It may be uncomfortable for you. It may be non- stimulant for you. There is no guarantee that the knob will function for you as hoped and designed to.
- The prosthesis is designed to be attached with the methods outlined on this website, and must be attached to the body in order to stay in place (to ‚sit’ comfortably and look natural). Use of a harness is unlikely to work to satisfaction and may damage the prosthesis by causing the skin of the prosthesis the rub down and/or rip. (Damage caused by use of an attachment method other than outlined on this website and then instructed upon receipt of prosthesis is not covered under the guarantee.)
- You are likely to sweat under the
prosthesis, despite the U-plate design.
- For those who are waiting for phalloplasty, Please be aware of the following before ordering: If you have decided to undergo phalloplasty despite the current risks, expected results and shortcomings, you are likely to have priorities which will not be met with a prosthesis.
STP disclaimers (for the Simple+ STP prostheses)
- There is NO guarantee that the STP will
work for you.
- You are responsible for learning how to use it and for correct use and care. Wash the STP with soap and warm water to keep it clean.
Adhesion, Adhesives, Adhesion system
- t2 prosthetics is exempt from all claims to responsibility in any way involving the effectiveness, procurement, use, misuse, function, usage, sale, delivery or any other aspect related to the purchase and aquisition of medical or other adhesives and/ or solvents/ adhesive removers.
- t2 prosthetics may recommend a seller or distributor as well as specific adhesives and adhesion related products, but takes no responsibility for information (links, prices, product details) being correct or up to date.
- The prostheses are designed to attach securely to the skin. We do not take responsibility for the adhesive, and make it clear that: currently available medical adhesives - though they work well for most people, for some they do not work at all. Warning: Never use anything other than silicone based medical adhesive to adhere your prosthesis to your skin. Other substances may damage the prosthesis and/or your skin.
Liability Disclaimers, inherent
t2 prosthetics is not responsible for how you use, wear and care for your prosthesis. We are available to answer questions and share tips and advice. We supply instructions for use and care. It is your responsibility to:
- keep your prosthesis clean for your safety and hygiene and for that of your sexual partners.
- practice safer sex practices to help
reduce the spread of sexually transmitted disease (STD’s). To wear condoms
where applicable and keep your prosthesis clean.
- be aware that: as with all genital prostheses and ‘packers’ they are not ideal for genital area health. Keeping a piece of plastic or silicone in your underwear increases risk of infection, and skin irritation. The area is warmer, moisture may build up, air circulation is decreased. All of which may lead to increased bacteria growth. Wearing a genital prosthetic, as with wearing various choices of clothing, is done at your own risk, and the decision to do so is your own, and not the responsibility of t2 prosthetics.
- take care of your skin. Keep your skin clean, and in case of rash or irritation of the skin, contact t2 prosthetics for information and/or advice. To remove the prosthesis until the condition improves. (The prosthesis and adhesive should not cause any adverse reaction, but improper cleaning may allow bacterial growth which could cause irritation).
- use the adhesive as instructed by t2 prosthetics and the adhesive company. t2 prosthetics takes no responsibility for damage to your skin or to the prosthetic due to improper adhesive or adhesive application.
- use the erection pump as instructed: to pump only with the hand pump and to not pump to excess. Discomfort or problems arising from any part of the prosthetic bursting due to over pumping are not the responsibility of t2 prosthetics. (Bursting will not cause injury, but would damage the prosthesis.)
- ensure that the prosthesis is attached to your body. t2 prosthetics takes no responsibility for any aspect related to the adhesive or its usage, including taking no responsibility for any results due to failed adhesion.
- be aware of dangers associated with exposure of the prosthesis. Exposure is at your own risk. It is your responsibility to be careful and aware of potential dangers and dangerous situations. t2 prosthetics cannot and does not take responsibility for results of situations due to exposure of, wearing of and/or outside knowledge of the prosthesis.
- take responsibility for every action undertaken with your prosthesis. The prosthesis belongs to the person who wears it and or has bought it. t2 prosthetics takes no responsibility for any activity connected to the use or display of your prosthesis.
Project Continuation disclaimers
- t2 prosthetics reserves the right to discontinue the t2 prosthetics project at any time, in which case clients with outstanding orders will be informed and payments reimbursed. Repairs and replacement services and options however would be discontinued. (Don’t worry, we plan to be around for a long time!)
- t2 prosthetics reserves the right to ‘pause’ the project at any time, in which case clients with outstanding orders will be informed and payments reimbursed or held onto after consultations and agreement between both parties. Repairs services may also be placed on hold if necessary.
- t2 prosthetics reserves the right to make changes to the prosthesis design without informing clients or noting the changes on the website. Such changes can include minor alterations to size and aesthetics, as well as to materials
- t2 prosthetics reserves the right to move location. When the project moves shop, postage and payment regulations will change. People with open orders will be informed of any changes relevant to their order.
- This website contains links to other websites; t2 prosthetics is not responsible for their content.
- In case of doubt as to the meaning, legal or otherwise, of any information found on this website, the English version will prevail.
Unenforceable terms and
- If any part of the disclaimers, guarantee policy or other legally binding wording of this website are found by a court of competent jurisdiction to be void or unenforceable, the balance hereof shall nevertheless be carried into effect.